Effective Date: 25/11/2024

At ConsultPro, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the ConsultPro mobile application, website, and related services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

  1. Information You Provide :- When you register or use ConsultPro, we may collect:
    • Personal Information :- Name, email address, phone number, and payment details.
    • Professional Information :- Role (consultant or hospital), specialty, and associated healthcare institutions.
    • Patient Data :- Information you input about patients, including names, contact details, appointment history, and medical details (entered by healthcare providers).
  2. Automatically Collected Information :- When you use the app, we may collect:
    • Device Information :- IP address, device type, operating system, and browser type.
    • Usage Data :- Features accessed, time spent, and interactions within the app.
    • Location Data :- Geolocation data (if enabled).
  3. Third-Party Information :- We may receive information from third-party integrations you authorize, such as hospital management systems or payment processors.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve the Services.
  • Facilitate appointment scheduling and management.
  • Process billing and payouts.
  • Send real-time notifications and alerts.
  • Ensure compliance with legal and regulatory requirements.
  • Enhance user experience through analytics and feedback.

3. Sharing Your Information

  • With Your Consent :- We may share your information with third parties when you explicitly authorize us to do so.
  • With Service Providers :- We may share data with trusted third-party vendors who help us operate, maintain, and improve our Services, such as hosting providers, payment processors, and analytics providers.
  • For Legal Obligations :- We may disclose your information to comply with legal processes, enforce our terms, or protect the rights, safety, or property of ConsultPro, our users, or others.
  • Anonymized Data :- We may share aggregated or anonymized data that cannot be used to identify you for research, analytics, or marketing purposes.

4. Data Security

We take data security seriously and implement the following measures:

  • Encryption :- All data is encrypted during transmission and storage.
  • Access Controls :- Restricted access to sensitive data to authorized personnel only.
  • Regular Audits :- Periodic security assessments and updates to protect against vulnerabilities.

While we strive to protect your data, no system is entirely secure. We encourage you to maintain strong passwords and notify us immediately if you suspect unauthorized access to your account.

5. Data Retention

We retain your data for as long as necessary to provide the Services and comply with legal obligations. Once the retention period expires, we securely delete or anonymize your data.

6. Your Privacy Rights

  • Access and Correction :- You have the right to access and update your personal information stored with us.
  • Data Portability :- Request a copy of your data in a machine-readable format.
  • Deletion :- Request the deletion of your account and associated data, subject to legal obligations.
  • Opt-Out :- You can opt out of receiving promotional communications by updating your preferences in the app settings.To exercise any of these rights, contact us at [support@consultpro.com](mailto:support@consultpro.com).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your user experience.
  • Analyze app performance and usage patterns.
  • Provide personalized content and advertisements.

You can control cookie preferences through your browser settings.

8. Third-Party Links and Integrations

ConsultPro may contain links to third-party websites or integrations. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before sharing information.

9. International Data Transfers

If you access ConsultPro from outside [Your Country], your data may be transferred to and processed in a country with different privacy laws. We ensure such transfers comply with applicable regulations.

10. Children’s Privacy

ConsultPro is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us, and we will take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review the policy periodically.

12. Contact Us

For questions, concerns, or feedback regarding this Privacy Policy, please contact us:

  • Email :- support@consultpro.in.net
  • Phone :- +91 922 222 1378

By using ConsultPro, you consent to the terms of this Privacy Policy. Thank you for trusting us with your information!