Refund Policy

At MediSuggest Services India Pvt. Ltd. ("ConsultPro", "we", "us"), we want you to be fully satisfied with our Service. This Refund Policy outlines the terms under which refunds may be issued for subscriptions to the ConsultPro platform.

We encourage all new users to take advantage of our free trial to evaluate the platform before committing to a paid subscription. This policy should be read in conjunction with our Terms & Conditions.

ConsultPro offers a free trial period that allows you to explore the full functionality of the platform at no cost. During the trial:

• No payment information is required to begin the trial.
• You will not be charged at any point during the trial period.
• Since no payment is collected, no refund is applicable for the trial period.
• At the end of the trial, your account will be paused until you choose to subscribe to a paid plan.

We strongly recommend using the trial period to determine whether ConsultPro meets your organisation's needs before subscribing.

For subscriptions billed on a monthly cycle:

• Cancellation: You may cancel your monthly subscription at any time from your account settings or by contacting our support team.
• No partial refunds: We do not provide refunds for unused days within a billing month. If you cancel mid-cycle, your subscription will remain active until the end of the current billing period.
• Continued access: After cancellation, you will retain full access to all features until the end of the paid period. No further charges will be made.

For subscriptions billed on an annual cycle:

4.1 Refund Within 30 Days

If you are not satisfied with the Service, you may request a pro-rata refund within the first 30 days of your annual subscription. The refund amount will be calculated based on the unused portion of the subscription, minus any applicable transaction fees charged by our payment processor.

4.2 After 30 Days

No refunds will be issued for annual subscriptions after the first 30 days. If you cancel after this period, your subscription will remain active until the end of the annual billing cycle, and no further charges will apply upon renewal.

4.3 Downgrade Option

As an alternative to cancellation, you may downgrade to a lower-tier plan. The difference in pricing will be credited towards your next billing cycle on a pro-rata basis.

We understand that payment failures can occur for various reasons. Our approach:

• Automatic retry: If a payment fails, our system will automatically retry the charge up to three times over a period of seven days.
• No duplicate charges: Our payment infrastructure is designed to prevent duplicate charges. If you believe you have been charged more than once for the same billing period, please contact us immediately and we will investigate and process a refund for the duplicate amount.
• Grace period: If all retry attempts fail, your account will enter a 7-day grace period during which you can update your payment method. After the grace period, your account will be paused.

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request".
2. Include your registered email address, organisation name, and the reason for your refund request.
3. Our support team will acknowledge your request within one business day and may ask for additional information if required.
4. Once approved, the refund will be processed to your original payment method.

Once a refund is approved:

• Processing period: Refunds are typically processed within 5 to 7 business days from the date of approval.
• Bank processing: Depending on your bank or payment provider, the refund may take an additional 5 to 10 business days to reflect in your account.
• Confirmation: You will receive an email confirmation once the refund has been initiated, along with the expected timeline.

If you have not received your refund within 15 business days after approval, please contact us at [email protected] and we will investigate the matter with our payment processor.

Refunds may not be granted in the following circumstances:

• The account was terminated by ConsultPro due to a violation of our Terms & Conditions.
• The refund request is made after the applicable refund window (30 days for annual subscriptions).
• The request relates to a third-party service or integration that is not part of the core ConsultPro platform.
• The dissatisfaction is due to factors outside our control, such as internet connectivity issues, hardware failures, or third-party service outages.

In exceptional circumstances, we may consider refund requests outside the standard policy at our sole discretion. We evaluate each case individually and strive to reach a fair resolution.

If you have any questions about this Refund Policy, please reach out to us:

MediSuggest Services India Pvt. Ltd.

Email: [email protected]

Website: consultpro.in.net